Thank you for visiting Onewash online. This website is owned and operated by Onewash Pty Ltd (ACN 644 413 696). By accessing and/or using this website and membership services, you agree to these Terms and Conditions, which include our Privacy Policy (Terms). Please review our Privacy Policy and these Terms carefully and immediately cease using our website or terminate your membership if you do not agree to these Terms.

In these Terms, 'us', 'we' and 'our' means Onewash Pty Ltd (ACN 644 413 696).

1. Guest and Membership Use

   You can use Onewash online as a guest without registering, or you can create a membership profile to access certain member features and fast future checkout. When you register and activate your account, you will provide us with personal information such as your name and email address, telephone number, and billing address. Please ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

   Each time you use Onewash online as a guest, or you create an account, you warrant to us that you:

   •                are at least 18 years of age;

   •                have the legal right and ability to enter into a legally binding agreement with us;

   •                have only used a payment card that is in your own name; and

   •                agree to use the website and our services in accordance with these Terms.

   •                Please contact us if you need to close your membership or need help.

2. Making payments

   Onewash cares about your payment security and never collects or stores your payment details.  Your payment details are captured through a Square API, which processes your payment, and if you become a member, stores your payment details so you don’t have to enter them again next time. Square AU Pty Ltd ACN 167 106 176 is a licenced regulated payment provider that is PCI Compliant. For more information on Square or how it manages your personal information see https://squareup.com/au/en/legal/general/privacy-no-account.    

3. Protecting your account

   You can login to your membership using your email address and password. You are responsible for keeping your password secure and for all use and activity carried out under your username. To the extent permitted by law, we are not responsible for any loss, misuse or unauthorised access to your account.  You must contact us immediately if you think your account has been compromised and we will use reasonable efforts to stop further use. We will need you to quote your one-time pin (which we will send you) to provide help.

4. Collection Notice

   We collect personal information about you in order to provide you with the ability to create a membership, process a payment, use Onewash store services, help you with problems, improve our services to you and for purposes otherwise set out in our Privacy Policy.

   We disclose that information to the Onewash location you use, and may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services and products to you. We may also disclose your personal information to recipients that are located outside of Australia, including to cloud service providers and credit card processors located in the United States of America.

   Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at (contact@onewash.com.au).

   By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

5. Accuracy, completeness and timeliness of information

   The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

   We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

   We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

6. Promotions and competitions

   For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

7. Purchases

   The products and services we provide are available for purchase through our website. Although these items are available on our website, the fulfillment of these products and services are provided by our third-party providers eg a carwash location. It is the responsibility of these providers to ensure the services that you have purchased are provided to you as detailed by the website.

   Our website makes available to you four (4) payment tiers that a carwash location has decided to offer to access their products and services. By selecting one of these options, you are confirming your intention to purchase the selected product. At any point during the purchase, you have the ability to go back and review your selected option.  

   Pricing of the products and services provided on our website are set by our third-party providers in accordance with their own pricing policy. These prices are not subject to our decision and any complaints regarding pricing should be raised with the provider directly. These prices may fluctuate or change at the discretion of these third parties.

   All payments that are taken on our website are accepted and processed through a third-party payment processor. We ensure that all necessary security precautions and requirements are used to protect any credit card information provided in the use of our website. How this information is stored and secured is set out in our Privacy Policy.

   Once the payment for your order has been accepted, the purchase is completed and the product and/or service will be made available to you. Any cancellation, returns or exchanges must be made with the third-party provider that is or will be providing the product or service to you. For any reason, if the product or service fails to be provided to you as described on our website, we will make best efforts to provide you with the service or refund you the purchase amount.

   IN AUSTRALIA, OUR GOODS AND SERVICES COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. NOTHING IN THESE TERMS AND CONDITIONS PURPORTS TO MODIFY OR EXCLUDE THE CONDITIONS, WARRANTIES AND UNDERTAKINGS, AND OTHER LEGAL RIGHTS, UNDER THE AUSTRALIAN COMPETITION AND CONSUMER ACT AND OTHER LAWS. ANY AND ALL OTHER WARRANTIES OR CONDITIONS WHICH ARE NOT GUARANTEED BY THE AUSTRALIAN CONSUMER LAW OR THE COMPETITION AND CONSUMER REGULATION 2010 ARE EXPRESSLY EXCLUDED WHERE PERMITTED, INCLUDING LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR CONDITION

8. Linked sites

   Our website may contain links to websites operated by third parties. Those links are provided for convenience and may be out of date. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

9. Intellectual property rights

   Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

   Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

   Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

   All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

10. Unacceptable activity

    You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

    •                any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;

    •                using this website to defame or libel us, our employees or other individuals;

    •                uploading files that contain viruses that may cause damage to our property or the property of other individuals;

    •                posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.

    If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

11. Warranties and disclaimers

    To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

    We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

12. Liability

    To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

13. Jurisdiction and governing law

    Your use of the website and these Terms are governed by the law of the Australian Capital Territory (ACT) and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in the Australian Capital Territory.

14. Contacting us

    If you have question or need help, please contact us at (contact@onewash.com.au) or PO Box 2110, Tuggeranong DC, ACT 2901. We will do our best to assist you.  We may need to ask for your personal information and one-time pin to identify you. If your enquiry is account related, we may be unable to assist without this information.

15. Variations

    Acting reasonably, we may vary these Terms from time to time.  Please check back on our website regularly for the latest version of these Terms.  These Terms were last updated on 06 July 2024.